Effective: September 30, 2026 · Last updated: October 7, 2026
1. About these terms
These Terms and Conditions ("Terms") are an agreement between you and KoSolutions PH ("Windlace", "we", "us"), a business registered with the Department of Trade and Industry (DTI) in the Philippines that makes and runs the Windlace running app.
They cover everything we offer under the Windlace name: the website at windlace.app, the web app at my.windlace.app, our iPhone and Android apps, and our emails (together, the "Service").
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use Windlace.
2. Who can use Windlace
You must be at least 13 years old, or the minimum age where you live if it is higher (for example up to 16 in some European countries). If you are under 18 (or not yet an adult where you live), a parent or guardian must read and agree to these Terms for you.
You must be able to make a binding agreement, and not be barred from using the Service under any law that applies to you.
One person, one account. Accounts are personal and can't be shared, sold or transferred.
3. Your account
You sign in with Google or with a one-time 6-digit code we send to your email. Windlace doesn't use passwords, so we never ask for or store one.
Give us accurate information and keep it up to date. Keep your email and Google account secure and never share your sign-in codes: you are responsible for what happens under your account.
Tell us right away at [email protected] if you think someone else has used your account.
We send account emails (sign-up, sign-in codes, receipts, important changes) through an email delivery provider. You can turn off optional notifications in the app; account and security emails can't be turned off while you have an account.
4. What Windlace does
Windlace is a running app. With it you can:
Record runs with your phone's GPS, and add runs by hand.
Upload activity files from your watch (.fit, .tcx, .gpx, or a .zip export). Windlace keeps running, jogging and walking only. Rides, strength and other workouts are skipped.
Sync from a connected watch account (starting with COROS) when that connection is available.
See your records, medals, fitness, heart-rate zones, training load and recovery, all calculated from your own runs.
Plan your week, follow a plan to break your PR, and chat with the AI coach.
Follow other runners, see their runs, post stories that disappear after 48 hours, and share run images.
We keep improving Windlace, so features can change, be added or be removed. Some features are still being built and may be marked "coming soon". We try to keep the Service available, but it may sometimes be down for maintenance or because of problems outside our control.
5. Health and safety
Windlace is not a medical service. Nothing in the app (numbers, charts, plans, advice or AI coach answers) is medical advice, a diagnosis or a treatment.
Talk to a doctor before you start or change a training program, especially if you have a health condition, an injury, are pregnant, or feel pain, dizziness or chest discomfort. Stop running and get help if something feels wrong.
Numbers like heart-rate zones, VO2max, race predictions, training load and recovery are estimates from your data and your device. They can be wrong, for example when a sensor misreads.
Run safely: watch the road and traffic, don't look at your phone while crossing streets, respect local rules, weather and heat, and choose safe places and times to run. You run at your own risk.
6. The AI coach
The AI coach answers your questions using your running data and an AI model from a third-party provider (see our Privacy Policy).
Only with your consent. The coach reads your running data only if you agree to it. You can withdraw your consent at any time; the coach then stops, and the rest of Windlace keeps working. Your data is never used to train AI models.
The coach only suggests. It never changes your runs, your schedule, your plan or any other data. You decide what to do.
AI answers can be incomplete or wrong. Use your own judgement, and don't rely on the coach for health, medical or safety decisions.
Don't use the coach to create harmful, illegal or abusive content. We may limit how many messages you can send, to keep the Service fair and affordable.
7. Your runs and content
You own your data: your runs, activity files, photos, stories, notes, profile and messages ("Your Content").
So we can run the Service, you give us a worldwide, non-exclusive, royalty-free licence to store, copy, process, display and share Your Content, only as needed to provide Windlace and as your privacy settings allow. This licence ends when you delete the content or your account, except for copies kept for the short periods described in our Privacy Policy (for example backups).
We keep the original activity files you upload, so we can recalculate your stats when we improve our formulas.
Only upload content you have the right to use. Don't upload other people's activities or photos without their permission.
You can edit or delete a run, story or photo at any time. Stories are deleted automatically after 48 hours.
8. Social features
Your privacy settings decide who can see your runs: everyone, only your followers, or only you. You can also hide the start and end of your routes, choose whether you appear in "runners on the same route", and whether others can find you in search.
When you open another runner's run, you count once in that run's view count, which its owner can see.
Be kind. Don't harass, threaten, impersonate or spam other runners. You can unfollow anyone at any time, and we may remove content or accounts that break these Terms.
Images you share outside Windlace (for example to other apps) are covered by those apps' terms once shared.
9. Rules for using Windlace
You agree not to:
break any law, or use Windlace to hurt, stalk or track another person;
upload viruses, harmful code, or content that is illegal, hateful, sexual, violent or infringes someone else's rights;
fake activities, records or medals, or manipulate rankings, view counts or leaderboards;
copy, scrape, reverse engineer or resell the Service or its data, or access it with bots or automated tools without our written permission;
try to get around security, access limits, Premium locks or payment systems;
overload or interfere with our servers or other users' use of the Service.
10. Premium and payments
Windlace is free to use. Windlace Premium is an optional paid subscription that unlocks extra features, such as the AI coach chat, the PR plan, race predictions, training load and sharing on your own photos. What Premium includes is shown in the app and can change over time.
How you pay
Payments are handled by third-party payment providers, depending on where you buy: for example Stripe, Lemon Squeezy or PayPal on the web, the Apple App Store on iPhone, and Google Play on Android. Their terms also apply to your purchase.
We never see or store your full card details. The payment provider handles them. We only receive what we need to manage your subscription, such as your plan, status, renewal date and a payment reference.
Prices are shown before you buy, in your local currency where available, and include or exclude taxes as shown at checkout.
Renewal and cancelling
Monthly and yearly plans renew automatically at the end of each period and are charged to your payment method, unless you cancel before the renewal date.
You can cancel at any time: in Windlace (Account Settings › Subscription) for web purchases, or in your Apple or Google account settings for purchases made in those stores. After you cancel, Premium stays on until the end of the period you already paid for, then your account returns to Free. Your runs and data stay.
If we change the price of a plan, we'll tell you before it applies. The new price starts at your next renewal, and you can cancel before then.
Refunds
Windlace is available worldwide. If the law where you live gives you extra consumer rights, you keep them: nothing in these Terms takes them away.
Except where the law requires otherwise, payments are not refundable and we don't give refunds or credits for partly used periods.
Purchases made through the Apple App Store or Google Play are refunded only by Apple or Google, under their rules. For web purchases, contact us and we'll review your request fairly.
If you live in the European Union or the United Kingdom, you can cancel a web purchase within 14 days for a full refund. When you start using Premium right away, you agree that it begins immediately, so if you cancel within those 14 days we may keep a fair share for the days you already used, as the law allows.
Gifts and free trials
A Premium gift is a one-time payment for a fixed time (for example 1 or 12 months) for another runner. It doesn't renew. If the runner already has Premium, the gift adds time after their current plan.
If we offer a free trial, the offer will show how long it lasts and when you'll be charged. Cancel before the trial ends if you don't want to pay.
The Windlace name, logo, app, designs, code and content (other than Your Content) belong to us or our licensors and are protected by law. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service under these Terms. If you send us feedback or ideas, we may use them freely without paying you.
13. Closing your account
You can delete your account at any time from the app or by emailing us. This deletes your runs, files, photos and profile, as described in our Privacy Policy. Cancel any store subscription (Apple or Google) yourself, as deleting your account doesn't cancel it.
We may suspend or close an account that breaks these Terms, puts other people at risk, or where the law requires us to. Where it's reasonable, we'll warn you first and tell you why.
Sections that by their nature should continue (for example payments owed, no guarantees, limits of liability and governing law) still apply after your account ends.
14. No guarantees
We work hard to make Windlace accurate and reliable, but the Service is provided "as is" and "as available". To the extent the law allows, we don't promise that it will always be available, error-free or secure, or that numbers, estimates, plans or AI answers will be accurate or fit your needs.
15. Limits of our liability
To the extent the law allows, we are not liable for any indirect, incidental, special or consequential loss, or for injury, loss of data, profits or goodwill, arising from your use of the Service, including your running or training. Our total liability for any claim about the Service is limited to the amount you paid us for the Service in the 12 months before the claim, or USD 20 (or the same amount in your currency) if you paid nothing. Nothing in these Terms limits liability that can't be limited by law.
You agree to cover us against claims caused by your breach of these Terms or by Your Content, to the extent the law allows.
16. Changes to these terms
We may update these Terms as Windlace grows, for example when we add new payment options or features. We'll change the "Last updated" date above and, for important changes, tell you in the app or by email before they take effect. If you keep using Windlace after that, you accept the new Terms. If you don't agree, you can stop using Windlace and delete your account.
17. Governing law
These Terms are governed by the laws of the Republic of the Philippines. Any dispute will be handled by the proper courts of the Philippines, unless the law where you live gives you the right to bring a claim in your own country. If you use Windlace as a consumer outside the Philippines (for example in the European Union, the United Kingdom, the United States or Australia), you also keep the protections of your local consumer laws that can't be changed by agreement.
8. Social features