Help

Windlace Support

We're here to help with the Windlace app on iPhone, Android and the web.

Contact us: email [email protected], or in the app go to Settings → Support. We usually reply within 2 business days. Please tell us your phone model and the Windlace version (shown at the bottom of Settings).

Signing in

Sign in with Apple, Google, or your email: we send you a 6-digit code. Windlace doesn't use passwords.
No code? Check your spam or promotions folder, wait a minute, then tap Send code again.
If you used Apple's "Hide My Email", your Windlace emails go to your Apple relay address and are forwarded to your real inbox.

Recording and uploading runs

On your phone, the Record tab tracks your distance, pace and map with GPS. Allow location "While Using the App" (and "Always" if you want recording to keep going while the screen is off).
You can also add a run from a watch file (.fit, .tcx or .gpx) with Add activity.
You can edit or delete any run at any time.

Watches

COROS runs can sync to Windlace: go to Settings → Connect your watch.
For Garmin, Strava, Polar, Suunto and Apple Health, export the run file from that app and upload it with Add activity. The app shows the steps for each one.

Premium and payments

Cancel or change a subscription: on iPhone, open the Settings app → your name → Subscriptions → Windlace. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions. Deleting your Windlace account does not cancel a store subscription.
New phone or reinstalled the app? Sign in with the same account, then go to Settings → Subscription → Restore purchases.
Refunds for App Store and Google Play purchases are handled by Apple or Google: reportaproblem.apple.com for Apple.

The AI coach

The coach only reads your running data after you agree to it. You can turn this off at any time in Settings → AI Coach Consent.
The coach only gives suggestions. It never changes your runs, schedule or plan, and it is not medical advice.

Reporting and blocking

To report or block a runner, open their profile, tap the menu at the top, then choose Report or Block. Blocked runners can't see you, and you can't see them.
We review every report. For anything urgent, email us.

Privacy and your data

Choose who sees your runs in Settings → Privacy.
Read how we handle your data in our Privacy Policy, and the rules for using Windlace in our Terms and Conditions.

Deleting your account

In the app, go to Settings → Account Management → Delete account and type DELETE to confirm. This deletes your runs, files, photos, coach chats and profile for good.
Can't sign in? Email us from the address on your account and we'll delete it for you.